Reaction
Support
Support that actually answers
Real people, usually within a few hours. Write to us about installation, tuning Reaction to your tracker, licenses and billing.
Works for everything: setup, licenses, billing and refunds. Every message lands in a real inbox.
Chat on the site
Ask right here — the chat opens in the corner of the page and keeps the history.
To get a useful answer faster, mention:
- Your OS and the app version
- The tracker you work with
- The email you used at checkout
- What happened — and what you expected
We usually reply within a few hours — and we read every message.
Support
We are always on
Reaction is backed by a real team, not an autoresponder queue. Message us for help with install, tuning it to your tracker, or anything else.
- Fast replies
- Reach out anytime — we usually reply within hours, not days.
- Help with setup
- We will help you dial in the activity band and hidden mode for your tracker.
- Real people
- On the other end is a team that uses Reaction and understands what you need.
Hi! Just installed Reaction — which activity band should I pick for my tracker?
Hey! 55–75% reads most natural. Turn on hidden mode too — here is how to set it up…
Support is typing
FAQ
Questions, answered
What people ask before installing Reaction: detection, trackers, support and pricing.
Why should I use Reaction?
Reaction stops a tracker from marking you "idle" while you are away. It behaves like a real person at the keyboard — moving the mouse, typing and reacting to the screen — so your reports show a steady working session.
Does Reaction run quietly in the background?
Yes. In hidden mode it runs with no window and no tray icon, so it stays out of your way. You can optionally rename the process and set a custom icon to keep your app list tidy.
How does it keep me from showing as idle?
Trackers measure activity from keyboard and mouse input and take screenshots. Reaction feeds them the exact signal a person produces: varied speed, natural pauses and smooth motion — so your session reads as genuine, ongoing work.
Which time trackers does Reaction work with?
We have tested Reaction with every popular tracker — Time Doctor, Hubstaff, ActivTrak, Upwork, Insightful, Teramind, DeskTime and many more. The full list is in the "Supported trackers" section.
Does Reaction track anything?
No. Reaction does not upload or collect any data from your computer. The only network call it makes is to check that your license key is valid.
How is this better than a physical mouse jiggler or jiggler software?
Trackers have learned to spot random mouse twitches and clicks fired on a timer. Reaction does not jiggle the cursor — it models human behavior, so the activity looks genuine rather than robotic. And it is an app, not a USB dongle: nothing to buy or plug in.
What happens if I come back while Reaction is running?
Reaction only simulates activity while the machine is idle. The moment you move the mouse or press a key it pauses instantly and hands control back to you. Resume with the same hotkey.
Does Reaction slow down my computer?
No. Reaction is a lightweight app that barely touches your system and runs quietly in the background. You will not notice a difference in speed.
How fast is support?
We are always on. Message us anytime — we usually reply within hours and help with install and tuning for your tracker. There is a real team on the other end, not an autoresponder.
Which operating systems are supported, and do I need to install it?
Reaction is a desktop app for Windows, macOS and Linux (Linux is still in beta), with a signed installer per platform. macOS ships a notarized build for Apple silicon and Intel; you grant Accessibility permission on first launch. A portable build is on the roadmap.
How much is it, and what happens after the free trial?
There is a 14-day free trial with a card. After that it is $7/month or $50/year — the single Reaction All plan with every feature included. Cancel anytime.